Returns & Exchanges

We have a 30-day Return & Exchange policy, which means you have 30 days after receiving your item to request a return or exchange.

Within those 30 days, if you are not 100% satisfied with your purchase for any reason, just contact us and we’ll be happy to provide a free replacement, or full refund, with a pre-paid return label for any order shipped within the contiguous United States (lower 48 states).

If you are outside of the contiguous United States, you will be responsible for your own return shipping costs.

Refunds will be issued on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve notified you of your refund, please contact us.

To start a return, you can contact us at info@tubtek.co.

 

After 30 days
After 30 days from delivery to you, we will accept returns of unopened items in their original packaging only.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions
Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

 

Exchanges
Please contact us with any interest in exchanging an item. We will arrange the solution that fits best for you.